Who we help
Community Ride Hub is intended for people who find it difficult or impossible to use ordinary public transport. This page describes who we expect to be able to help, and what to do if we are not the right fit.
Who Community Ride Hub is likely to be for
Community Ride Hub's services are designed around people whose age, disability, health condition or circumstances make bus, train or ordinary taxi travel difficult or unsafe. In practice that is likely to include:
- Older people, including those living with frailty or dementia, who find steps, distances or waiting difficult
- Disabled people, including wheelchair users and people with sensory, physical or learning disabilities
- People with long-term health conditions who need regular transport to appointments or treatment
- Children and young people with special educational needs and disabilities (SEND), usually through a school or local authority arrangement
- People referred by a day centre, social care team, health service or other partner organisation
- Carers accompanying someone who needs support to travel
This is a description of who we are designing our services for, not a fixed legal list. The precise passenger classes Community Ride Hub is permitted to carry are set by the operator's section 19 permit, which is [TBC] at present. This page will be updated once the permit is issued.
Where we expect to operate
Our operating area is being planned around Brent and adjoining north-west London areas. Exact place names will be published before membership opens. For now the area detail is still [TBC] on the permit and launch plan.
Membership — simple and clear
To use most Community Ride Hub services you join as a member first. That is how we know who you are and how to help you safely — it is not a commercial taxi subscription.
For Community Ride Hub Connect, membership contributions and journey charges have not been set. When charges exist, they are meant to cover part of the cost; partners, grants and the Community Mobility Fund cover the rest. See Become a member.
If we cannot help you directly
If your needs fall outside what Community Ride Hub can offer, or outside our future operating area, we would rather say so clearly and point you elsewhere than let you wait for a service that will not arrive. Depending on your situation, that might mean your local authority's social care team, NHS patient transport services, a local Dial-a-Ride scheme, or another community transport operator. Contact us and we will do our best to point you in the right direction.
Check the next step
If you think Community Ride Hub is likely to be able to help you, find out more about becoming a member or explore our services.