Community Ride Hub Connect
Help getting to the shops, friends, the GP and everyday places — if buses and trains are hard for you.
Not running journeys yet
We are still setting Community Ride Hub Connect up. You cannot book a ride today. You can tell us you need help, download the draft application, or ask a doctor or social worker to refer you.
In simple terms
Membership contributions and journey charges have not been set.
You ask for a ride in advance. We pick you up from your door. You may share the vehicle with other people going a similar way. There is no cash on the bus. Any extra charge for a wheelchair has not been set.
On a low income? Concession membership is for you. Its contribution has not been set.
- For people who find ordinary public transport hard
- Book ahead — not like waving down a taxi
- Shared rides where that makes sense
- Phone booking will always be available — you will not need an app
- A carer or companion can travel with you when you need them
Who is this for?
Connect is for people who struggle with buses or trains because of things like:
- Disability or difficulty walking
- Using a wheelchair or mobility aid
- Getting older and finding travel harder
- Sight, memory or learning difficulties
- Feeling cut off because you cannot get out
Not sure if that includes you? That is okay. Read who can join, or tell us you need help and we will explain.
What you need to know
- Joining does not mean unlimited rides whenever you want — we aim to be fair when we are busy
- We start in a local area first, not all of London
- Shopping, visiting family, community groups and many GP-type appointments — yes
- Regular hospital, school or day-centre runs usually need a different Community Ride Hub service
- This is Community Ride Hub’s own service — not TfL Dial-a-Ride
Apply or get help to apply
How to apply · Download the form (PDF)
A family member, carer, doctor or social worker can help you fill it in. Doctors and other professionals can also refer someone.
More detail (if you want it)
How a journey works
Booking ahead, sharing the vehicle, pickup times and cancellations — in plain steps.
Who can join
Simple checks, fast-track evidence (like a Blue Badge), and what to do if you have no paperwork.
How to apply
Download the form and see what we ask for.
Where you can go
Everyday trips we hope to help with — and what we usually cannot cover on Connect.
Wheelchairs, carers and safety
How we help you on and off the vehicle, and what drivers can and cannot do.
How journeys are paid for
Membership and fair fares cover part of the cost. Partners, contracts and community funding cover the rest.
This is not a booking service yet
Community Ride Hub is preparing to operate. This page describes a proposed service. Journeys cannot yet be arranged, and nothing here is an offer of transport.
What would you like to do?
Choose the simplest next step for you or for someone you support.