How to apply for Community Ride Hub Connect
Download the form, fill it in (or ask someone to help), and send it back. Two paths: a short one if you have evidence like a Blue Badge, or a slightly longer one if you do not.
Download the form
Download the membership form (PDF)
Print it, write in black pen, or type and print. Then email it to hello@communityridehub.org.uk or post it to the address on the form. A family member, carer, doctor or social worker can help you.
This does not book a ride yet
We are still setting the service up. Prefer something even simpler for now? Just tell us you need help.
Ways to apply
- Download the PDF, complete it, email or post it back
- Online form on this website — when it is fully live
- By phone — when we publish a number, we can fill the form in with you
- Someone else can apply for you, with your okay
Cost when we open: membership contributions and journey charges have not been set.
What we ask everyone
We need enough information to know you, contact you, and keep you safe on a journey.
- 1. About you
- Name, address, borough/area, postcode, date of birth, phone, email (if you have one), and any useful driver notes — for example “I live on the 10th floor” or “use the side gate”.
- 2. Emergency contact
- Someone we can call if there is a problem with a journey and we cannot reach you.
- 3. Essential companion
- Do you need supervision and an essential escort/carer when you travel? Yes / No — so we can plan space and support.
- 4. Mobility and accessibility
- How your condition or situation affects travel; mobility aids (stick, frame, wheelchair, scooter, assistance dog); wheelchair/scooter make and model if relevant; optional photo of the aid; any boarding or transfer notes.
- 5. Proof of identity
- A clear copy of one accepted ID document (for example passport, driving licence, birth certificate, NHS letter). Never send originals.
- 6. Membership type
- Connect or Concession. Concession is for people on a low income and needs proof of benefits or a referral. Contributions have not been set.
- 7. Declaration and consent
- Confirm the information is true; that ordinary public transport is difficult or unrealistic some or all of the time; consent for Community Ride Hub to hold special-category information to assess membership and plan safe travel; tell us if mobility needs change.
Route A — short fast-track path
If you have recognised evidence, keep the form short. After the common sections above, Route A only adds:
- Tick which fast-track criterion applies (you may tick more than one)
- Attach one clear copy of supporting evidence — Blue Badge, Taxicard, PIP Mobility, Higher Rate Mobility DLA, Higher Rate Attendance Allowance, visual impairment registration, War Pension Mobility Supplement, proof of age 85+, Special Rules/SR1 clinician form, or a professional referral letter
- Skip the longer mobility questionnaire
Full proposed evidence list: Eligibility.
Route B — assessment path
If you do not have fast-track evidence, complete a short Community Ride Hub assessment instead of a long medical form. We are designing it around travel barriers, not diagnoses.
- Which public transport you can use unaided today (if any) — bus, train, Underground, Overground, tram, DLR, or none
- How often you travel on public transport
- Standing and walking ability in plain language
- Whether the difficulty is permanent or temporary (and roughly how long if temporary)
- In your own words: how the barrier affects everyday journeys
- Written confirmation from a health, social care or community professional (copy only)
- Optional: other benefits or support that help us understand your situation — not used as a substitute for understanding the barrier
After you apply — what we intend to do
Step 1
Check the form is complete
Missing ID, evidence or signature delays a decision. Incomplete applications would be returned with a clear note of what is needed.Step 2
Decide Route A or Route B
Fast-track evidence is verified, or the assessment and professional confirmation are reviewed.Step 3
Confirm membership type
Connect or Concession membership; contribution confirmed before any payment is asked for.Step 4
Wheelchair / scooter safety check (if needed)
Where relevant, arrange a practical check so we know we can safely carry you and your equipment — and so you can try boarding before a first journey.Step 5
Activate membership
Once approved (and contribution arranged where applicable), you can request Connect journeys — subject to availability, area and fair use. Membership is not unlimited travel.
What we will not do
- Ask for original documents by post
- Promise every requested journey once you are a member
- Make people depend only on an app — phone and paper routes stay available
- Charge wheelchair, companion or accessibility surcharges on standard Connect journeys
- Copy another organisation’s branding or claim to be TfL Dial-a-Ride
Can I apply today?
You can download and return the draft PDF, but membership for travel is not open yet and journeys cannot be arranged. You can also register a transport need or use the early form on How to join.
Do I need a GP letter?
Not for Route A if you have accepted fast-track evidence. For Route B, written confirmation from a professional who knows you will normally be needed — that does not have to be a GP if another professional can confirm the transport barrier.
Is this the same as TfL Dial-a-Ride?
No. We have learned from how clear community-transport membership works, but Community Ride Hub Connect is our own service under our own permit, with our own membership contribution model.
This is not a booking service yet
Community Ride Hub is preparing to operate. This page describes a proposed service. Journeys cannot yet be arranged, and nothing here is an offer of transport.
Take the next step available today
Download the draft application above, register a transport need, or read eligibility.